Shipping policy

Worldwide Shipping

- Worldwide Free standard shipping to every available country on All orders over $100 ~ $150. refer to the following reference table 

- Shipment Tracking Notification via email / Check it at website account

Batch Closing Date

Batch Closing Date every 5 days each month
5
10
15
20
25
30/31

 

 

Order Procedure 

Calculating Cost & Order Delivery Estimation

Shipping Fee will be calculated on the website automatically during Checkout charging based on your shipping postcode & quantity / weight of the items you are purchasing.

Cost may change, the actual shipping cost is subject to the check out page 

Delivered Countries/
reference day

Shipping Cost

 Free Shipping

North America  (+/-22-28)

$15

 $100

South America (+/-22-28)

$15

 $120

Oceania (+/-22-28)

$15

 $120

Europe (+/-22-28)

$15

 $140

Asia (+/-20-25)

$13

 $100

Malaysia (+/-13-20)

RM9 (WM)
RM15(EM)

Taiwan & Hongkong (+/-18-25)

$7

 $100

Singapore 
(+/-20-25)

$8

Indonesia 
(+/-22-28)

$10

 $100

* We do not ship to Cuba, Iran, North Korea, Syria, Crimea, Donetsk, and Lushansk.

 Please kindly note that delivery estimate are not include for delays due to uncontrollable factors such as customs clearance, COVID-19, bad weather, local postal handling time, local public holidays etc.

* shipping fees does not covered the custom duty & tax imposed by the destination country custom.
 

For Any Disputes

If your goods are lost on the journey, Pls inform us within 3 days. We will try to contact the logistics and apply for a refund(May not be fully claimed).

We do not entertain any disputes or complain after you received your shipment & past 7 days. Any disputes or complain past during this period is consider invalid.

For product Notification

We do let (M‘sia / HK / China) customer know via our whatsapp / email on the status of the product that has defects, out of stock or any other situation that may encounter. If customer do not respond within 2 days, all the option provided will be consider as void & auto refund to store credit. (The rest country) will refund store credit.

For backorder products, due to lack of raw materials, it may also be out of stock. If the production team may encounter any unforeseen circumstances, we will notify the customer within 1 week.

(EYE COSMETIC management reserves the right to change the terms and conditions without notice.)