Refund policy
We have a 7-day return policy, which means you have 7 days to request a return after receiving the product.Furthermore, we kindly ask our customers to keep the received product in their possession until the conclusion of the aftersales process.
To be eligible for a return, your product must be in its original condition, with the original label and unused or unused, with a label. You also need a receipt or proof of purchase.
If your return is accepted, we will send you a return shipping label. Return and Reissue item postage fee need to bear by yourself. Besides, Items returned to us without requesting a return will not be accepted.
If you have any return questions, you can always contact us via Instagram , WECHAT: olivian08 or email: eyecon s88@gmail.com .
Damages and problems
Please check your order when receiving the goods. If the item is defective, damaged or received the wrong item, please contact us immediately so that we can evaluate the problem and solve the problem.
Exception/non-returnable items
（M‘sia / HK / China Customer）order having out of stock item, we will contact you to replace other item or refund store credit. If the replacement is not completed within 48 hours, it will be refunded to store credit. (The rest country) will refund to store credit
We are not responsible for return shipping costs. When your goods are lost on the journey, we are not liable.
*We do not allow return/refund of lens size or chromatic aberration. The color of the product may vary depending on the studio lighting used. Its color may be darker or lighter. All Of the lenses are not comfortable for you would change other brand to try*
Unfortunately, we do not accept returns for sale items, free items or gift cards.
After Sales
-Wrong item/degree/colour will be 1:1 replace，without opening
-Stinging/sliding/blurring/dizziness will be review according to individual circumstances
-ALL item Sliding/color contact lenses block the line of sight/feel dry/uncomfortable, all belong to personal wearing experience, personal factors, it is recommended to try other brands on our online store
-Daily disposable is for one-time use, Random Lens/Free Lens no include after-sales
-Lens color unexpected as picture that shown ; due to personal issue are not included after-sales
Issue item would need cut off lens within 48hrs
【Malaysia🇲🇾】
-All replace item include postage fee, excepted return item
-Replace item 20-25days working days, ready stock 3-7days
-All refund will be performed in Store Credit only, no any cash refund
-Refund wouldn’t include shipping fee of fufillment order
【Other Country】
-All refund will be performed in Store Credit only, no any cash refund
-Refund wouldn’t include shipping fee of fufillment order
Refund
All refund will be performed in Store Credit only.
We have checked and confirmed the approved refund items will be provided only in the form of store credit. Store credit is to be redeemed in a single transaction only. No cash will be reimbursed for unused store credit.
Indemnity policy
RM2 We will compensate 100% for the purchase of this shipment insurance.
Content of compensation:
In order to ensure that the goods are not accepted by a third party/no reasonable response/package damage, etc., in order to protect the rights and losses between the two parties.
Approval process:
If the third-party logistics company does not give a reasonable handling after 10 days of coordination and review, we will fully compensate according to the situation.
Claimable conditions:
1) If you do not receive the goods within 15 days from the day of shipment, you can contact us for after-sales service[Overdue not processed]
2) We will contact the logistics company to investigate the lost shipment.
3) Damaged goods.
4）Free items not included.
5) Those who do not purchase shipment insurance ,unable to make a claim.
6) This policy is only available to those who have purchased shipment insurance.
Compensation plan:
1)Lost or damaged - If the third-party logistics is compensated after review and coordination, we will follow the claim method of the third party.
2) Lost or damaged - If the third-party logistics company does not give reasonable handling method after 10 days of coordination and review, we will compensate 100%.
3) If the logistics company provides proof of arrival to confirm that the parcel have been delivered (the possibility of being mistakenly taken by others is not ruled out), it will not be regarded as a loss;No after-sales service and No claim be provided.
4) Damaged goods. We will only compensate for the goods of the damaged.
5) All refunds will be made to the store credit of the web account.
6) The refunded amount does not include Postage.
7) The maximum claim is RM450.