FAQ

Q. How do purchase my order on the site?
To order your purchase :-

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?
eyecosmetic.net offers various kind of Payment Methods as shown below :-
1. FPX Transit (Malaysia)

2. Invoice / Cheque / Offline Bank Transfer

3. Credit/Debit Card (International)

Q. How to change my account personal information and shipping address?

• Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel / exchange an existing order that have been made?
- Only for processing order accepted CANCEL  / EXCHANGE . All of cancellations will be performed in Store Credit method. 

- We accept 1 time exchange for lens design / power / address. Cost of exchange item less than existing order will not refund.

We offers various kind of Exchange Methods as shown below :-
1. Fast dial throw Instagram / wechat inform us to Exchange

Instagram : eyelens_cosmetic

Wechat : olivian08

2. send an email to our customers service email at <<eyecosmetic88@gmail.com>> with the message title “Request to exchange order” in order to inform us about the e xchange order.

Q.Parcel is Lost？

If issue for wrong address we no responsible. Issue buy logistic, we try our best to claim from logistic * Some parcel amount may not fully refundtable* We have not compensate any lost parcel from logistic.

Q.What is the product's transaction currency?
All products transaction currency will be done in RINGGIT MALAYSIA.

Q. How long does the delivery usually takes?
Delivery usually will takes about 15 days to 20 working days

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send quenstion to our Instagram / Wechat : olivian08 for us to clear your doubts.