Shipment Protect - 100% claim

Indemnity policy :

RM2 We will compensate 100% for the purchase of this shipment insurance.

Content of compensation:

In order to ensure that the goods are not accepted by a third party/no reasonable response/package damage, etc., in order to protect the rights and losses between the two parties.

Approval process:

If the third-party logistics company does not give a reasonable handling after 10 days of coordination and review, we will fully compensate according to the situation.

Claimable conditions:

1) If you do not receive the goods within 15 days from the day of shipment, you can contact us for after-sales service[Overdue not processed]

2) We will contact the logistics company to investigate the lost shipment.

3) Damaged goods.

4）Free items not included.

5) Those who do not purchase shipment insurance ,unable to make a claim.

6) This policy is only available to those who have purchased shipment insurance.

Compensation plan:

1)Lost or damaged - If the third-party logistics is compensated after review and coordination, we will follow the claim method of the third party.

2) Lost or damaged - If the third-party logistics company does not give reasonable handling method after 10 days of coordination and review, we will compensate 100%.

3) If the logistics company provides proof of arrival to confirm that the parcel have been delivered (the possibility of being mistakenly taken by others is not ruled out), it will not be regarded as a loss;No after-sales service and No claim be provided.

4) Damaged goods. We will only compensate for the goods of the damaged.

5) All refunds will be made to the store credit of the web account.

6) The refunded amount does not include Postage.

7) The maximum claim is RM450.